TERMS AND CONDITIONS OF OPERATION

9318-4448 QC INC / NUPRINT.CA, hereafter called The COMPANY

1.QUOTE REQUEST

1.1-to obtain a quote, you must send a request by email to info@nuprint.ca.  Response times range from 1 to 2 business days. The prices indicated in the quotes are based on the cost of paper and supplies at the time of the quote and subject to change after a period of 30 days.

1.2 - The quotes are based on regular hourly rates of the staff working on the order. Thus any rush delay demanded by the customer may change the final price if we are able to deliver in the demanded time frame.

1.3 - Quotes are normally based on a continuous and uninterrupted delivery of the order in full. However, if an order is filled during an extended period, or because of delays due to the client, either because of the nature of the work or because of changes in the order by the customer, then the customer agrees that the printer may, in choice, increase the price in proportion to any increase in salary and / or the cost of materials changing because of the interruptions or of multiple deliveries.

1. ORDERS

2.1-To order, you must do one of the 3 following actions:

- fill out an order form on our website (www.nuprint.ca)

- Send us your Purchase Order (PO) by email at info@nuprint.ca if you have a special account allowing this method

- Print, sign and fax at (514) 364-7224 the quote request we sent you by email.

If you want, one of our employees can fill out the order for you, but you must fill out, sign and return by fax at (514) 364-7224 our pre-authorized payment (PAP) form, which also contains our terms and conditions.

A 5$ fee can be applied per order for the time that the representative will have to fill out your order. Your order will not be printed unless we have a valid filled out and signed document saying that you have read and agree to our terms and conditions

Please note that the person filling out an order for you is considered as your representative in this transaction and is deemed to have permission from you to complete this form. Therefore, your responsibility extends to errors of the said person and this includes our staff.

2.2 Hours and Deadlines:

Deadlines and production turnaround times are indicated on each product or quotes submitterd. Production times are estimated times and are not guaranteed. Shipping delays  are specified separately and not included in production times.

2.3 - We reserve the right to refuse orders if we are unable to print them as requested or if we cannot print them in the delay asked by the customer. Order quantities may vary from 10% more or less on final delivery. 10% less of the ordered quantity will be considered an acceptable quantity without any changes to the price on the invoice. In the case where there is more, we reserve the right to bill the excess to the customer at the same quo rata price of the order.

2.4 - Cancellation of an order:
A minimum penalty of $ 50.00 or 15% of the order (the greater of the two amounts) will be required for all cancellations made after an order as been placed. No cancellations will be accepted if the material is already under production. Once paid, this amount can be used as a credit on a future order within 30 days. Fees for tests, plates and other materials needed for production (eg : Cutting Die, special boxes, special paper, etc ...) will be charged if they have already been produced and/or purchased. Once printed and delivered, no order can be returned and credited.

2.5 – File Replacement:
For any order put in production for which the client would like to supply new files with a modification, if the order is not yet into production, we may accept to change your files but the COMPANY reserves the right to charge a certain fee for this service.

1. ERRORS AND OMISSIONS

3.1 - Quotes and/or invoices can be revised for errors and/or omissions, even if they are already in production and the invoice is paid in full. THE COMPANY as the right to make changes to a quote and/or invoice, even if it has already been ordered and paid for.

3.2 - THE COMPANY is not responsible for errors if the work is printed in accordance with the customer\'s print order. We assume no financial responsibility for errors or damages resulting from such errors. No changes to an order submitted by email OR in the comment section of the orders can be judged as an engagement that THE COMPANY as to honor; only the product description and specification on the invoice can be considered as the specification that THE COMPANY must deliver.

In the situation where THE COMPANY makes a mistake and doesn’t deliver the products according to the specifications on the invoice, THE COMPANY will only have to reprint the order to meet the original specifications in such a case or may offer a credit to be applied on a future order to the client.

3.3 - Claims for defects, damages or deficiencies must be submitted by the customer in writing within fifteen (15) consecutive days of delivery. You must send a scanned picture of the material by email at info@nuprint.ca with your order number or fill out the \'\'Claim Form\'\' on the website.

The failure to submit such a claim within the specified period constitutes an irrevocable acceptance and recognition that the work is fully consistent with the conditions and specifications. Responsibility of THE COMPANY is limited to specified purchase price of any defective goods and does in no way include special or consequential damages fees, including but not limited to, profits (or profits lost.) or transportation costs.

3.4 - For all long-term printing products, including, but not limited to, roll-up banners, Beach and flags, Vinyl Banners and others, the product warranty is limited to the manufacturer\'s defect and/or if the product is broken or defective at the time of delivery of the product only.

Upon receipt of the goods, if the customer does not request any claim to THE COMPANY with a valid photo of the problem BEFORE using it, no credit or refund will be made by THE COMPANY.

THE COMPANY can not be held responsible for the use of the product made by the customer who could, among other things, place his product outside during high winds or bad weather and which could cause damages to the product or simply be a victim of vandalism if left outside without supervision.

No claim will be accepted by THE COMPANY for a breakage or defect with the product once the customer has used it.

3.5 - In case of an unavailability of a product (paper, cardboard, finishing element or other), the company reserves the right to replace it with an equivalent product (which gives an equivalent result) at the same price as the original order. We make every effort not to use an equivalent replacement, but supply chain issues linked to Covid-19 sometimes force us to apply this rule.

 

1. ART WORK, DESIGN AND COLORS

4.1 - THE COMPANY does not prepare any color proofs for any orders unless specified by the customer and paid for at the regular rate of 30$ for a single page proof when it is possible to do so within the time frame to deliver the job to the customer. If the customer orders online on our website, there is a screen proof available to approve free of charge. But if the customer does not order online, than there are no color proofs prepared unless requested and paid for by the customer.

The grain of the paper or cardboard stock used in the printing process is never guaranteed in any of our products ordered from our website. In the case that the customer orders a product from a custom quote, the grain of the paper or cardboard stock used is also not guaranteed unless clearly specified in writing in the quote itself.

The delay in which combo printing is processed as well as the technique used to minimize cost does not allow THE COMPANY to make color proofs and/or guarantee the direction of the paper grain.

4.2 - For all orders made from quotes, fees may apply for a set of color proofs and it is mentioned in the quote if the color proof is included in the price or not.

4.3 - THE COMPANY assumes no responsibility for errors on design, artwork or computer graphics made by us once they have been approved by the client and/or any files submitted to us by the customer or his own graphic designer.

This includes problems of pixelisation (sawtooth) on the mounting in Photoshop. If you provide a vector .EPS or .PDF file, the vector will be retained, but if you provide Photoshop files or any non  vector supporting files, it will be normal for your fonts, especially the very small ones, that they are not vectored once printed.

We strongly suggest that you use the OVERPRINT PREVIEW option in your design software before submitting your files for printing, in order for you to see the printing outcome on screen and try to prevent some problems due to a bad superpositionning of your images and/or text.

4.4 - Colors may vary slightly when printed, which is normal in CMYK combo process and therefore is not guaranteed by THE COMPANY. Therefore the exactitude of colors and the uniformity of the colors can not be guaranteed by THE COMPANY unless the client has requested and paid for a printed color proof. An on-screen PDF proof supplied to the customer does not guarantee the colors once printed.

NOTE : Not all products offer a printed color proof. Please write to us at info@nuprint.ca to find out if the product you want can have a printed color proof before you order it.

4.5 – THE COMPANY is in no obligation to complete the work before the files have been checked to make sure they are conformed. The printing delays given to a customer on a print job starts the moment the files have been checked and conform to our technical specifications, available in the FAQ section of our web site. (www.nuprint.ca) THE COMPANY is not responsible for any problems from the files if the customer refuses to change them in the case that THE COMPANY as advised the customer of a problem with the files.

Please note that THE COMPANY does not check files for every possible problems and thus even if the files have been checked, they may still have issues that THE COMPANY will not detect and that will affect the final printed version. For that reason, even if THE COMPANY as checked a customer’s file and accepts to print it, THE COMPANY cannot be held responsible for the final printed result.

4.6 - Due to differences in equipment, paper, inks and other conditions that occur between the proofs and production operations on the press, a reasonable variation in color between color proofs and the printed material is considered an acceptable delivery.

4.7 - Fees for correcting non-compliant files:

Converting an RGB file to CMYK: $20 + tx per file

Adjustments to the format of a file: $20 + tx per file

Adding bleed to a file: $20 + tx per file

An order printed on both sides is considered to be 2 files.

All other changes will be charged at $70 per hour for a minimum of thirty (30) minutes.

We will notify you when your files do not conform to our technical specifications. If time permits, it will be possible for you to send us a new corrected version of the files to avoid the fees. Although we try our best to verify and identify any problems with the files submitted to us, THE COMPANY cannot be held responsible if a file that doesn\'t respect our technical specifications makes it to print. In this situation, the customer will have to accept the printed material since the original problem is in the content of the file he submitted to us to print.

4.8 - WARNING

Be advised that computer monitors operate in RGB mode and are using photo spectrums that return light that allows you to see colors in a brighter way than a printed CMYK process on paper ever can.

Even if your screen is calibrated, it is impossible to guarantee that the colors on the screen will be exactly like those coming out of our press.

Please do not rely on your home printer as well, no matter what the ad said or the price you paid for it, no home printer can give the equivalent to the offset printing process that we use.

4.9 - All combo jobs include a Water base varnish unless they are un an uncoated stock. For all other print jobs without varnish, be warned that there is a risk if the colors on one side are darker than the other, they may offset on the white or very pale side. If you have one side of your card which is white or pale, the dark ink on the other side may transfer to the white side when cutting occurs, especially around the edges, where the knife blade applies most of its pressure when cutting. This problem is therefore not guaranteed by THE COMPANY and no job can be refused by the customer because of this problem.

4.10 - For some products in combo printing please note that quantities of five hundred (500) copies or less may be printed on a digital press and without varnish, while quantities of more than five hundred (500) copies are printed on a traditional offset press and with varnish. Therefore, if a customer orders 500 copies of one document and 1000 copies of another at the same time with the same images but different text, the colors from both orders may vary and there is nothing that THE COMPANY can do about this and therefore no jobs can be refused by the customer for this reason.

4.11 - For any order with matte or gloss lamination, please note that lamination may slightly affect the colors, slightly darkening the mixture and adding a yellowish tint, due to the glue that is applied at the time of lamination. Therefore it is possible that there is a slight difference between your final result and your color proof (if you had one) because the proof will not be laminated, but your order, yes.

4.12 - To ensure that your files will be correct, we recommend that you read our technical specifications available in the FAQ (Frequently Asked Questions) section of our website www.nuprint.ca

4.13 Electronic File: The customer is responsible for keeping a copy of his original file. THE COMPANY is not responsible for any accidental damages or loss that may occur to the documents provided by the customer.

4.14 Design Service: THE COMPANY offers design services at a rate of 70$/hour with a minimum cost of thirty dollars ($ 30) that is applicable for any graphic job or design or correction if applicable. If the work is to be done in a rush delay, during a holiday, evenings or weekends, the hourly rate may be charged extre at the discretion of THE COMPANY.

Sending final PDF files to a customer by email, one week after approval or later, includes a fee of $10 per file with a minimum fee of $ 30 for archival research, compression of files, sending by email and/or burning on CD or USB key. No root files or working document used to produce the files or the final product can be sent to you, being the exclusive property of THE COMPANY. Final printable files only will be sent to you upon request.

1. FINISHING OPTIONS FOR PRINTED MATERIAL

5.1 Packaging in packs of 100: If you required your order to be assembled in packs of 100 please take note that the process used to make packs of 100 does not guarantee the accuracy of the quantity of each packs. Therefore it is possible that some packs vary slightly from 97 to 103.

5.2 For all the work done in digital printing and/or combo process it is impossible to guarantee an equal frame on the four sides of your work. If you have a file that needs an equal framing (white or color) on all 4 sides we must choose to work outside combo/digital options to give you the desired result so that we can give the necessary attention to your order, especially at the cutting step of the production process. The price of such work is greater than the prices for regular combo and/or digital jobs.

1. SHIPPING

6.1 - A shipping service is available and mandatory for every order. The shipping fee varies depending on your location and the size and number of boxes you have in your order. This delivery service is provided by a courier company that cannot ensure that all packages will be delivered on the same day that the job is ready. Shipping times usually takes 1 to 2 business days.

6.2 - You cannot pick up your jobs at our shop unless otherwise indicated in a special quote. When a pickup service is available there may be a fee applicable for any pickup.

6.3 - No delivery or pickup will be made during the weekend. If you are absent during delivery, the shipping company may leave your order outside your door and THE COMPANY cannot be held responsible for any damages due to your order once it\'s in the hands of the shipping company.

6.4 - WARNING

Though promised in good faith, the exact date of delivery is not guaranteed and THE COMPANY cannot be held liable for any damages caused by any delay. This also applies to cases of extreme situations such as machine breakdown, employee strikes, natural phenomenon, power failure, etc.

6.5 Most deliveries are made by an external mail service. (Any company or service delivery of mail which is a third party, like: UPS or FEDEX)

THE COMPANY is not responsible for delays caused by any delivery company for the shipping services that we provide. However, we will undertake the procedures and claims for the parcel that has been lost by an external delivery company on the customer’s behalf if need be. Lost orders will not be reprinted as long as the external delivery company will not confirm the loss of parcels and that compensation will be guaranteed to THE COMPANY.

It is important to know that most courier company (like Purolator, UPS or FEDEX) have a 10 open days waiting period policy, meaning that no parcel is considered lost before 10 open days are past once the parcel has been picked up. If the parcel is found and delivered between the day of the call and 10 open days later, even if it\'s later than the paid service we requested from them, we will get no credit for transportation fees and no credit for the material being shipped. We only get compensation after 10 open days.

The customer can pay to have the order reprinted as soon as he wants if he cannot wait to get the response from the courier company. If THE COMPANY gets the confirmation and the compensation of the external delivery company, a credit will be applied to the client for the charges related to that reprint. But if the courier company does eventually find and deliver the order, than the reprint paid by the customer will not be credited by THE COMPANY.

We only offer shipping as a service to the customers, once the order is outside of our offices, our responsibility stops there as far as the work reaching your office.

6.6 - The direct mail service offered by THE COMPANY exists only to provide the customer with a more complete service. In no event shall THE COMPANY be liable for any problems or delays in the distribution made by Canada Post.

For direct mailing services with addresses, the customer must take the time to check the addressed documents before sending them to Canada Post. If the customer requests us to proceed with the shipment without having verified the addressing, THE COMPANY cannot be held responsible for any error or problem with this mailing.

In the event that a problem arises with the printing of a job and the customer did not want to approve the addressing prior to mailing, THE COMPANY will agree to redo the printing and addressing of the work to its customer’s costs, but in no case will Canada Post\'s postal stamp fee be credited or refunded to the customer by THE COMPANY. The client must check the work before the direct mailing occurs.

Under no circumstances will THE COMPANY be held responsible for any loss or damages of a delayed shipment, due to a necessary reprint or for an address with errors. Only the re-printing and re-adressing will be covered by THE COMPANY.

1. PAYMENT AND CREDIT

7.1 - Payments accepted: VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL accepted on our website and over the phone as well and checks accepted for customers who qualify for this option. All orders are payable in full upon order or delivery unless you have a open account with THE COMPANY.

7.2 - No deliveries will be leaving the offices of THE COMPANY before the bill is paid in full, unless you have a open account with us.

7.3 - Some customers benefit of an open account giving them a total of 30 days to pay THE COMPANY by check. On some orders, a deposit may be required by THE COMPANY prior to production. Production delays guaranteed to the customer do not start until such a deposit or payment in full is made.

7.4 - A $25 fee applies for any returned check.

7.5 - For customers, without an open account for payment option, the total amount of the invoice is required before starting production.

7.6 - Interest at the nominal rate of 26.8% (2% per month compounded monthly) applies for any amount not paid within thirty (30) days for customers who have an open account with us.

7.7- In the event that a job is partially or completely defective and delivered to the customer due to problems that is of THE COMPANY\'s responsibility, THE COMPANY will reprint the material, provided the customer brings back the defective material and that the total quantity be there. In the event that a partial quantity of the order is considered non-acceptable by THE COMPANY, we will reprint only that partial quantity and not the entire original order. If the customer accepts, in the case of a partial order that has a defect, a pro rata credit can be applied to the customer\'s account, which he will be able to use on the next order.

7.8 - No refund will be made for any credit that would be granted to the customer. Thus, only an in-store credit, applicable on the next order, will be granted. To obtain such a credit on an order with a problem or a manufacturing defect upon delivery, this problem must be reported in writing (email or mail) within 30 days from the date of delivery. Printing products with components such as Retractable Banners, Beach Flags, Signicades, Banners and Coroplast with Eyelets, etc are guaranteed for a maximum of 30 days from the date of delivery.

7.9 - NOTE: In the case of a cancellation or an order modification before it goes into production, we will not make any refund. Only an in-store credit, in addition to the fees listed in 2.4 in the manner specified, may apply. So be careful when making your choice of product on the site and make sure to put the right product in your basket.

1. PRIVACY POLICY AND SECURITY

8.1 - Disclosure of information collected by THE COMPANY.

THE COMPANY does not disclose to third parties outside the Site any information gathered without your prior consent. The information collected is only visible and used by administrators of THE COMPANY.

These information allow us to open an account in your name, to process your order, contact you, customize reports with you and if you authorize it, to send you from time to time, Information on the Site and its products in a personalized way. In addition, THE COMPANY does not sell it’s user lists. You always have the option to request not to receive information from THE COMPANY asking us in writing to delete your account. (Please write to us at info@nuprint.ca)

Only employees and authorized representatives (those who work in the sale or marketing of products and services of our company) can access your file in the strict exercise of their functions.

8.2 - Privacy

THE COMPANY as implemented security measures at the leading edge of technology to protect you against loss or unauthorized use of your information including information about your credit card. The server that hosts our website uses the latest technology for transmitting information (\\\"Secure Socket Layers\\\" (SSL 128-bit encryption)), which makes them highly secure transmission as used by major Canadian banks.

All your personal data is encrypted by SSL at the time of entry, making it impossible to read during their transfer over the Internet. No information related to the order, including your name, address and credit card is flowing openly over the Internet.

However, no security measure is perfect and you must be aware that there is always some level of risk that personal information you provide to THE COMPANY be disclosed without any fault on our part and without your consent. THE COMPANY disclaims any liability with regard to the fact that such confidential information may be stolen without your consent, except in cases of negligence on our part. It should be noted that, for your security, no information on credit cards is stored on the servers we use. If the confidentiality and the use of your credit card on the Internet concern you, please submit your orders by phone and speak to a representative to make payment via fax written authorization by using the document provided for this purpose.

We reserve the right to change this policy at any time and the right to transmit personal information about you to the extent that the law would require us to do so or to protect the copyright of the site or those of its users, sponsors, advertisers or suppliers.

8.3 - Personal information

From the MY ACCOUNT page, you can always validate or modify your personal information. You can also complete these procedures by contacting the customer service. If you want to close one or more accounts, you must contact the customer service in writing info@nuprint.ca.

THE COMPANY reserves the right to close an account on our web site without notifying the customer and without giving any justification for it.

8.4 - Security and network efficiency

We cannot guarantee total effectiveness or safety. It is possible that a hacker manages to enter the server. It is therefore important to keep in mind BEFORE USING YOUR IDENTITY to navigate and / or make transactions on www.nuprint.ca, it is always possible that a malicious individual gets access to the servers of THE COMPANY and uses for its own purposes, certain personal information left by members. IN NO EVENT THE COMPANY, nor any of its administrators, shall be held responsible for acts of hacking or be blamed for any damage or loss this may cause a member of the site www.nuprint.ca. The www.nuprint.ca site is subject to occasional breakdowns and programming errors can occur during updates or special events beyond the control of it\'s administrators. When you go shopping online, you can check if you are in secure mode, making sure that the URL (Web address) begins with https: / / instead of http: / /

THE COMPANY cannot be held responsible if an order is not received due to a computer problem which could erase or cause delay in the production and/or delivery of this order. Anytime you can validate that your order has been received in the MY ORDERS section of the site.

1. PRICES AND SHIPPING RATES

Product prices and shipping costs are displayed in Canadian dollars. They are subject to change without notice and all applicable taxes must be added to those prices.

1. PROMOTION

THE COMPANY reserves the right to refuse the application of any promotion at any time. Promotions are non-refundable and non-exchangeable and subject to change without notice. Promotions already applied to an invoice may be revoked at any time, at the discretion of THE COMPANY.

1. Liability

THE COMPANY will not be held responsible of any losses, costs, expenses and damages relating to any claims, demands, actions and proceedings that may be instituted against THE COMPANY for reasons that the printed order violates copyrights or property of any person, or if it contains anything slanderous or scandalous, or violates someone\'s right to privacy or other personal rights, except to the extent that THE COMPANY contributed to the content of the printed material. Customers agree to promptly defend and continue to defend against any such claims, demands, actions or proceedings that may be instituted against THE COMPANY until THE COMPANY gets complete and total exemption, as long as THE COMPANY promptly informs the client of the situation, and understanding that THE COMPANY must give reasonable time to the client, depending on the requirements of the situations, to undertake and continue with diligence to defend THE COMPANY.

1. DEROGATION

12.1 - Any deviation from these terms and conditions has to be supported by written confirmation signed by either the president or the vice-president of THE COMPANY. No verbal agreement or change or modification of these conditions shall bind THE COMPANY, unless the customer has a written confirmation.